Returns & Exchanges
At Fortune & Frame, we want you to love your jewelry and the messages they hold. If you are not completely satisfied with your purchase, we offer easy returns and exchanges within 30 days of delivery.
Initiate Your Request
Visit our online return portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your jewelry in its original designer packaging and include the original packing slip to ensure a smooth processing experience.
Print and Ship
Download and print the prepaid shipping label provided through our portal, then drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method or process your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing